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Terms & Conditions

Terms & Conditions

 

Return Policy

Return Policies

Timeline for Return

1) You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit to MissTosh.com only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused. 

2) Products are NOT sold on a sale or return basis. Purchase is final and refunds will not be given on the basis of change of aesthetic or change of mind.

 

What can't be returned:

Items described as "Final Sale" cannot be returned or exchanged.

2) Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.

3) Lingerie, Shapewear, Cosmetics, Fragrances, Toiletries, and DVDs in which the protective wrapping has been removed by the customer are all not returnable.

4) Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.

5) Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

6) If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

7) All personalized Items including photos, vintage items, memorabilia, used items belonging to Miss Tosh and ALL signed items are sold as is and final sale void of return. 

What can be returned:

8) Any items not outlined in the "What can't be returned" section above are eligible for refund if returned to us within 14 business days. Returns received by us between 15-30 business days are only eligible to be returned for store credit.

 

Return shipping charges information:

Shipping cost is non-refundable, unless we ship an item in error.

Returns will require the customer to pay for return shipping. 

Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground or $28 for International.

 

Returns Process:

Just follow the steps below for an easy return! Please note, items purchased at MissTosh.com must be returned or exchanged via our website and online Customer Service representatives.

1. Contact our Customer Service via email customerservice@misstosh.com
2. Customer Service will issue you an RA# (Return Authorization) after you contact us via email.
3. Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
4. Ship your package back to:
    Miss Tosh
    P.O. Box Hollywood, CA
* Please ship with tracking; we are not responsible for packages lost by shipping carriers. 
5. You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.

 

Exchanges Policies (US Only)


If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F) and we will gladly replace any applicable items! Customerservice@misstosh.com

Timeline for exchanges:

You have 30 days from the date your order is delivered to return the item to headquarters in Hollywood, California (the item must arrive back here within 30 days to qualify). If the return arrives after 30 days from the date the order was originally received by you, the customer, it will be refused. Once you receive the exchanged item, the same rules apply if you need to return or exchange it (so if you need to return the exchanged item, you will have the usual 14 days from date of that delivery to qualify for a refund, 15-30 days to qualify for store credit).

If an item arrives damaged, please contact our Customer Service team within 5 days of receiving the damaged item.

 

What can be exchanged:

Exchanges are available exclusively for orders that ship to the contiguous USA.

We offer only one exchange per order.

Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange. 

If your requested size and/or color is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.

 

What can't be exchanged:

Items described as "Final Sale" or cannot be returned or exchanged.

Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.

Lingerie, Shapewear, Cosmetics, Fragrances, Toiletries, and DVDs in which the protective wrapping has been removed by the customer are all not acceptable for exchange.

Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.

Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

 

Exchanges shipping charges information:

Exchanges will require the customer to pay for return shipping unless the original item shipped out is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer.

 

Exchanges Process:

Just follow the steps below for an easy exchange! Please note, items purchased at MissTosh.com must be returned or exchanged via our website and online Customer Service representatives. 

1. Contact our Customer Service via email at Customerservice@misstosh.com. Customer service is available 8AM - 5PM PST, Monday through Friday.
2. Customer Service will issue you an RA# (Return Authorization) after you contact us via email.
3. Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
4. Ship your package back to:
     Miss Tosh
     Hollywood, Ca
    
* Please ship with tracking, we are not responsible for packages lost by shipping carriers. 
5. Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item

SHIPPING

8) *WE SHIP WORLDWIDE! Depending on the item(s) and quantity purchased, your order will ship by first class or priority mail shipping through USPS (United States Postal Service). Typically, items will be ready to ship within 3 business days, but please allow up to 3 weeks processing time (though unusual) for certain items. Concerns on processing time regarding your order can be addressed by sending an email to the link below. Please feel free to contact The Pink Collar Life® if you would like to customize your shipping (ex: express, overnight, signature delivery), additional fees will apply.

Pre Oder Shipping

9) All items listed as Pre Order will not be available to ship until the posted pre order shipping date. All pre order sales will be shipped starting on the listed preorder ship date. All goods will be shipped in the order the purchase was received. We do offer grouped shipping for all items being shipped to the same address at the time of check out.

Personalized Items

10)  PLEASE NOTE: PERSONALIZATION WILL DELAY YOUR ORDER AND MISS TOSH RESERVES THE RIGHT TO EDIT/CHANGE YOUR TEXT! All personalized items are final sale void of exchange or return. Goods will be dispatched in a timely manner so as to arrive at the very latest within the US within 28 days of ordering. Internationally please allow 56 days. Some items are dependant on stock and Dita's presence to personalize them - in this case please email for an update of delivery time.

Privacy Policy

Thank you for visiting MissTosh.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We will not sell your information that is collected on this site with other companies.

COPYRIGHT
1. All material presented on MissTosh.com is the copyright of Miss Tosh. Sharing the files by use of peer to peer systems (such as BitTorrent) or posting files to newsgroups or reuse on other websites or linking to pictures or text on this site are all strictly prohibited. Any use of the pictures other than for viewing purposes only is also strictly prohibited without the the written permission by Miss Tosh. If you suspect piracy of pictures or text from the website please email privacy@misstosh.com with the URL of the site you suspect is misusing Miss Tosh's material. 

VARIATION 
We may change and vary these terms and conditions from time to time. By agreeing to these terms and conditions you acknowledge our right to do so.

 

TERMS & CONDITIONS 

Privacy Policy

Thank you for visiting MissTosh.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We will not sell your information that is collected on this site with other companies.

COPYRIGHT

1. All material presented on MissTosh.com is the copyright of Miss Tosh. Sharing the files by use of peer to peer systems (such as BitTorrent) or posting files to newsgroups or reuse on other websites or linking to pictures or text on this site are all strictly prohibited. Any use of the pictures other than for viewing purposes only is also strictly prohibited without the the written permission by Miss Tosh. If you suspect piracy of pictures or text from the website please email privacy@misstosh.com with the URL of the site you suspect is misusing Miss Tosh's material. 

PLEASE NOTE: PERSONALIZATION OF AUTOGRAPHED PRINTS WILL DELAY YOUR ORDER AND MISS TOSH RESERVES THE RIGHT TO EDIT/CHANGE YOUR TEXT! All personalized items are final sale void of exchange or return. 

VARIATION 
We may change and vary these terms and conditions from time to time. By agreeing to these terms and conditions you acknowledge our right to do so.